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Thank you so much for your interest in our products! Hopefully, this will answer some of the most frequently asked questions. If there is something we have missed please let us know.

1.What if I don't have a paypal account?

You can still use a credit card through our secure Paypal Shopping Cart system. If you have a problem with this option please email us.

CustomerService@Denisesneedleworks.com

2. How will my order be shipped?

All PDF patterns will be email to you within 24-48 hours.

Any physical products will be carefully wraped to avoid damage from moisture.

Domestic US orders will generally be sent by First Class US Mail with delivery confirmation or Priority Mail if over one pound. 

International orders may be sent First Class if possible to keep the cost down.

3. What are the shipping rates?

           Domestic US

Order total -- Shipping
$0.01 - $29.99 $3.50
$30.00 - 59.99
$6.50
$60.00 - and up
$10.50

 

International Shipping -- International shipping rates vary widely. Please ask for a quote.

CustomerService@Denisesneedleworks.com

 

4.  Is there Sales Tax?

Shipments going to Iowa addresses will be charged sales tax.  For any other addresses, any tax due is the purchaser's responsibility.

5.  Import duties, taxes and charges are not included in the item price or shipping charges.  These charges are the buyer's  responsibility.  Please check with your country' customs office to determine what these additional costs will be prior to buying.  These charges are normally collected by the delivering shipping company when you receive the item.  We do not mark merchandise values below actual value or mark items as "gifts" - US and International goverment regulations prohibit this.

6.  Returns -- Digital Patterns and Programs  -- I'm sorry, but digital items cannot be returned or exchanged.

7.  I am sure we haven't answered every question that might come up.  If you have a question that is not answered here please email us at   customerservice@denisesneedleworks.com

Gauge used for this web site (stitches per 4”/10cm) Ravelry.com gauge (stitches per 4”/10cm) Yarn Standards.com gauge (stitches per 4”/10cm) Yarn Standards.com numbering system
Lace
32 plus
32-42
33-40
0: lace
Fingering
26-28
28
27-32
1: super fine
Sport
24-26
24-26
23-26
2: fine
DK
22-24
22
21-24
3: light
Worsted
20-22
20
16-20
4: medium
Aran
16-18
18
 
4: medium
Bulky
12-15
14-15
12-15
5: bulky
Super Bulky
6-12
8-12
6-11
6: super bulky

 


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