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Thank you so much for your interest in our products! Hopefully, this will answer some of the most frequently asked questions. If there is something we have missed please let us know.

Privacy and Cookies - This site does not use cookies. There are no log-ins or passwords needed for anything. When you click "add to cart" it will take you directly to a secure shopping cart on the PayPal website. All private information is entered through PayPal. Records of your purchases are kept in case you lose the pattern or program you had purchased. In that case you can contact us and we will look up what you have purchased and send it to you. We do not send out emails or newsletters. We will not sell your information to anyone or use your email for anything else. If you want your information deleted from our own records (not PayPal), please let us know at customerservice@denisesneedleworks.com and we will do so. Thanks!

 

1.What if I don't have a paypal account?

You can still use a credit card through our secure Paypal Shopping Cart system. If you have a problem with this option please email us.

CustomerService@Denisesneedleworks.com

2. How will I receive my programs?

All programs will be emailed to you within 24-48 hours.

3.  Is there Sales Tax?

Iowa does not collect sales tax on digital items.

5.  Returns -- Digital Patterns and Programs  -- I'm sorry, but digital items cannot be returned or exchanged.

6.  I am sure we haven't answered every question that might come up.  If you have a question that is not answered here please email us at   customerservice@denisesneedleworks.com

Gauge used for this web site (stitches per 4”/10cm) Ravelry.com gauge (stitches per 4”/10cm) Yarn Standards.com gauge (stitches per 4”/10cm) Yarn Standards.com numbering system
Lace
32 plus
32-42
33-40
0: lace
Fingering
26-28
28
27-32
1: super fine
Sport
24-26
24-26
23-26
2: fine
DK
22-24
22
21-24
3: light
Worsted
20-22
20
16-20
4: medium
Aran
16-18
18
 
4: medium
Bulky
12-15
14-15
12-15
5: bulky
Super Bulky
6-12
8-12
6-11
6: super bulky

 


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